Privacy Policy

Last Updated: January 2024

Cosmex Vein Clinic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect information you provide directly to us, including:

• Name and contact information (email, phone number, address)
• Medical information relevant to your vein treatment
• Assessment responses and consultation notes
• Payment and insurance information
• Communications between you and our clinic

2. How We Use Your Information

We use your information to:

• Provide medical consultations and treatments
• Schedule appointments and send reminders
• Process payments and insurance claims
• Communicate with you about your care
• Comply with legal and regulatory requirements
• Improve our services and patient care

3. Medical Information Protection

Your medical information is treated with the highest level of confidentiality:

• Access is restricted to authorized medical personnel only
• We comply with all UK data protection laws and medical confidentiality requirements
• Information is stored securely using industry-standard encryption
• We never sell or share your medical information for marketing purposes

4. Information Sharing

We may share your information with:

• Healthcare professionals involved in your care
• Your GP (with your consent)
• Insurance companies (for claim processing)
• Regulatory bodies (as required by law)
• Professional service providers who assist in operating our clinic

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure storage systems with access controls
• Regular security assessments and updates
• Staff training on data protection

6. Your Rights

Under UK data protection law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information (subject to legal requirements)
• Object to certain uses of your information
• Request transfer of your information
• Withdraw consent at any time

7. Cookies

Our website uses cookies to enhance your experience. These include:

• Essential cookies for website functionality
• Analytics cookies to understand website usage
• Preference cookies to remember your choices

You can control cookie settings through your browser preferences.

8. Children's Privacy

Patients under 18 years of age require parental or guardian consent for treatment and data processing. We do not knowingly collect information from children under 16 without parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Cosmex Vein Clinic Cambridge
• Phone: 01223 752200
• Email: privacy@cosmexveinclinic.co.uk
• Address: Cambridge, UK

11. Complaints

If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113

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